Five steps to manage conflicts

Leadership and conflicts must go side by side. Conflicts are the normal part of organisation but the main challenge is that how to deal with them. Resolving conflicts efficiently is the hardest thing to do. ( 5 essential steps to solve conflicts)

1.       Stay calm- Even when you are stressed, don’t lose your temper so early. Let you mind focus on finding the right issue. You should keep calm as you know the resolution to this is your excellence. Have a strong believe in yourself.

2.       Maintain the high moral ground- you must grab a high moral ground. Morale and values never dissatisfy any person and it will not lead to any type of conflict. You should know at which position you are and try to find a solution for the conflict if it arises.

3.       Document meticulously- in the case of serious matters, you must need accurate records of it resolve the conflict efficiently. You must know what the reason of conflict is and when it arises and between whom it arises.

4.       Don’t think of winning-There is no point of winning the battle you must, you must aim your dedication towards resolving conflict.

5.       Get mediation – sometimes a person may not be able to find the way to manage the conflict. So the best way is to involve a third party (mediator). The mediator can be anyone your manager, HR manager, family member, old friend which can help us to find the solution anyway.

                 According to me these five steps can approximately help you to find a solution to you any type of conflict.

References

(n.d.). 5 essential steps to solve conflicts. Retrieved from http://positivesharing.com/2006/07/5-essential-steps-to-resolve-a-conflict-at-work/